Firstly, you need to understand what our group does and how we operate.
Everyone in THG is a member in his or her own right, and everyone is a volunteer. Although we are happy to receive enquiries regarding telecoms-related things, you must understand that we might be busy doing our 'day jobs', and there could be a delay in us responding to you.
If you are a member and have a membership query, first try to log onto the membership part of the website (click on 'Members' Area' - 'Membership Website' in the menu), log in with your email and password, and you should be able to deal with your membership online. Otherwise, please contact the membership secretary either using the email printed in the latest journal or by completing the contact form using the 'Contact Us' menu above. If you would like to speak to the membership secretary, please use the main THG 'switchboard' (see the contact page), and select the appropriate option. It is unlikely that you will get straight through, so do leave a message so that you can be called back at a convenient time.
Non-members wishing to join should see the menu item - How to Join - to find out about membership.
Members and non-members may write to THG using the mail forwarding service - the address is on the contact page. Please note that you need to use the full address as shown. Mail is forwarded to a member's private address, and then sent to the most appropriate person.
If you are a member of THG and wish to ask a question about something telecoms-related, try the THG Discussion Group first. However, if you don't have access to the internet-based group, you may write or phone. However, it is unlikely that the person dealing with your request will have the answer, so your query will be passed on.
Non-members may also ask questions, and we will do our best to answer them. Please use the contact form from the menu.
We often receive calls from TV companies asking questions about authenticity or requesting people to interview about telecoms. Again, your enquiry will probably have to be passed on, so it's best to use the contact form, rather than phone.
If you are after a repair for some telecoms-related equipment, you might find someone suitable from our list of dealers in the 'Links' menu (above). THG is not a business and we cannot help you as a group, although occasionally our members may come to the rescue!
Finally, we are often contacted because a non-member has some equipment they wish to dispose of, rather than put into landfill. We have a member who deals with putting people in touch with members wanting such items, and any negotiations are then between you and our member. You should use the contact form if you wish to dispose of anything. We also have links with a number of museums, and some items may be more suited to a museum.